Business Owners•4 min read

How to Respond to Customer Inquiries

Handle customer questions professionally and convert inquiries into customers

Step-by-Step Guide

When you receive a customer inquiry, you'll get an email and in-app notification. Check these regularly.

💡 Tip:Enable push notifications on your phone for faster responses

Take time to understand what the customer is asking. Look for specific questions or requests.

💡 Tip:Customers appreciate when you answer all their questions, not just the first one

Aim to reply to all inquiries within 24 hours, even if just to acknowledge and say you'll follow up.

💡 Tip:Businesses that respond within 1 hour are 7x more likely to convert leads

Use a friendly, professional tone. Provide clear, accurate information. If you don't know something, say so and offer to find out.

💡 Tip:Always sign with your name to add a personal touch

End your response with clear next steps - whether that's scheduling an appointment, visiting your location, or calling for more details.

💡 Tip:Make it easy for customers to take the next action

If a customer doesn't respond to your message, a gentle follow-up after 2-3 days can be effective.

💡 Tip:Don't be pushy - one follow-up is enough

Stay calm and professional. Acknowledge their frustration, apologize if appropriate, and offer to resolve the issue offline if needed.

Yes, you can create saved replies for frequently asked questions to save time while personalizing each response.

Set up an auto-responder or update your business hours to let customers know when you'll be available to respond.