Business Owners•5 min read
How to Manage Customer Reviews
Respond to feedback and build your reputation
Step-by-Step Guide
1
Access Your Reviews
From your side bar menu, click on the 'Reviews' see all customer feedback.
💡 Tip:You'll also push notifications for new reviews
2
Read Each Review
Take time to understand customer feedback, both positive and negative.
💡 Tip:Look for patterns in feedback to improve your service
3
Encourage More Reviews
Share your business page with customers and politely ask them to leave reviews.
💡 Tip:Consider adding a review link to your email signature
Frequently Asked Questions
Can I delete negative reviews?
No, business owners cannot delete reviews. However, you can report reviews that violate our guidelines for our team to review.
How long do I have to respond to a review?
There's no time limit, but responding within a few days shows customers you're engaged and care about feedback.
Can I edit my response after posting?
No, you cannot edit a responses once it is posted.
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